Our rental policy
Plain English on deposits, cancellations, weather, and how everything works. No fine print games.
Booking & deposit
- No deposit at booking. Your reservation is locked in with a signed contract — no money required up front.
- $50 refundable security deposit is collected at delivery, in cash. Returned after we pick up the rental and confirm everything is in good condition.
- Deposit covers minor wear — normal use is fine. Significant damage may exceed the deposit; see Damage policy below.
Cancellation tiers
| Notice given | Refund |
|---|---|
| 7+ days before event | Full refund — no questions asked |
| 72 hours before event | 50% refund |
| Within 48 hours of event | Deposit covers held inventory; no additional refund |
Exception — weather: if our equipment can't operate safely due to weather (high winds, rain, etc.) and we determine cancellation with at least 24 hours notice, no penalty applies regardless of cancellation tier.
Weather policy
We can't operate inflatables safely in:
- Sustained winds over 15 mph
- Rain of any kind
- Lightning in the area
- Excessive heat without shade for inflatables (above 105°F surface)
If forecast indicates these conditions, we'll work with you ahead of the event on:
- Reschedule (preferred — no penalty with 24+ hours notice)
- Pivot to indoor (if you have indoor space)
- Convert booking to chairs/tables only (refund the inflatable portion)
Last-minute weather changes (less than 24 hours notice): we make a safety call at delivery time. If we determine setup isn't safe, we'll work with you on options including a partial refund. Safety is non-negotiable.
Damage policy
- Normal wear: included. Sand, glitter, food spills, dirt — no problem.
- Minor damage: $50 deposit covers most minor incidents (small tears, broken legs on a chair, etc.).
- Significant damage: if repair or replacement exceeds the deposit, we'll send an itemized invoice with photo evidence within 7 days.
- Theft / total loss: rare but possible — we'll work with you on resolution and may involve insurance/police if needed.
We trust customers — never had to enforce damage policy aggressively. The vast majority of events end with the deposit returned in full.
Bounce house safety rules
These are the rules we share at delivery and require adult acknowledgment:
- Adult supervision required at all times when kids are bouncing
- Capacity limit posted on every inflatable — typically 6–8 kids ages 3–12 per bounce house
- No food, drinks, or sharp objects inside the inflatable
- No shoes inside (we provide a shoe-removal mat)
- No flips, climbing on walls, or rough horseplay
- Stop use immediately if winds increase or weather turns
We can't be on-site during the event to enforce these rules — that's the supervising adult's responsibility per the contract you'll sign.
Setup conditions
By signing the contract, you confirm:
- Site is flat, level, and clear of debris
- Power source available within 50 feet for inflatables
- No overhead obstructions (trees, wires) above setup zone
- Adult is on-site at delivery to confirm placement
- Property owner has consented to setup (renters/tenants: get landlord OK first)
Contract terms
The full Terms & Conditions are in the rental contract you sign before delivery. The contract is bilingual (EN/ES, your choice). Standard terms cover liability, photo release, payment, and a few other items. Read it before signing — we're happy to answer questions.
Got questions about how this works?
Or message us on WhatsApp → wa.me/14809974639